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Digital Account Manager

Our client is a national Media and Publishing Group.

They are looking to recruit a Senior Digital Manager to join their dynamic organisation.

This role reports to the Head of Client Services, and is responsible for:

  • Overall account management of clients and their digital marketing campaigns, across a portfolio of solutions, including; Paid search, paid social, digital display & SEO
  • Partnering with our Digital Marketing Consultants to maximise growth opportunities & deliver an exceptional client experience
  • Overseeing the on-boarding of all new clients & ensure all solutions/campaigns are setup according to best practice
  • Managing, maintaining & retaining your portfolio of clients
  • Consulting with clients on how best to leverage current & emerging online trends.
  • Working with our product portfolio to meet the clients’ business goals
  • Ensuring your assigned portfolio of clients are meeting/exceeding their objectives
  • Exhibit expertise across all solutions & serve as a subject matter expert for these
  • Efficiently adhering to all internal processes to ensure the smooth running of all practices

Role requirements:

  • 2 years’+ experience working successfully within a B2B client account management environment preferable. Digital agency experience strongly preferred.
  • Client-facing experience essential (phone or video/face-to-face) preferably in a digital agency environment
  • Knowledgeable in setup/management of paid search (Google / Microsoft), SEO, Facebook and digital display campaigns
  • GAP & Blueprint accredited would be favourable but not essential

Responsibilities:

  • Working closely with Digital Marketing Consultants on creating effective marketing strategies
  • Working with key stakeholders to implement campaign activity including creative development, ad operations and media buyers
  • Managing multi-solution campaigns simultaneously across a portfolio of up to 40 clients
  • Facilitate client onboarding, ensuring campaigns are set up as per the clients’ objective & brief across all solutions
  • Identifying, evaluating and improving campaign effectiveness, efficiency, performance and quality of service
  • Manage & foster ongoing client relationships, utilising a pro-active approach to communicating with clients and colleagues alike to ensure an exceptional level of customer service
  • Become the primary point of contact for all campaign related issues
  • Support sales on cross & up sells
  • Manage and lead all renewal & ad-hoc client meetings, providing in-depth analysis and recommendations
  • Review and troubleshot campaign performance and optimisation issues using best practices
  • Work collaboratively with a Search Engine Marketing Analyst utilising their skills helping you to manage your book

Skills:

  • Strong, confident, and articulate communicator, by phone, face to face and written
  • Enthusiastic and pro-active approach to tasks with a strong work ethic
  • Exceptional customer service
  • Strong sense of initiative
  • Able to simplify and explain complex scenarios
  • Able to comfortably work remotely with a professional and independent approach to the role
  • Able to establish strong professional relationships over email, telephone and on video calls
  • Be driven by a problem-solving mindset
  • Strong focus on delivering an elite client experience, able to handle queries or complaints professionally and quickly to satisfactory resolution
  • Compassionate towards others’ opinions and views
  • Computer literate; MS Word, Excel, PowerPoint and Outlook or Gmail

Key Behaviour:

  • Empathetic and Trustworthy: naturally understanding to needs of a client, responsive, available and able to maintain the client’s confidence in our ability
  • Engaging and Respectful: naturally warm personality, able to build long-standing relationships with client base
  • Consultative: able to partner with the client and DMC to understand the marketing needs of the client from an advisory position
  • Professional: able to work remotely without supervision while still meeting all deadlines and responsibilities

KPI/Performance Measurements:

  • Client Retention
  • Budget Retention
  • Renewal of client campaigns
  • Client satisfaction/delight
  • Establishing excellent rapport with clients

As this a remote working role you could be based anywhere in the UK

Basic salary is up to £32k, plus bonus with an achievable OTE of £38k

 

 

Interested in this postion?