We are seeking a dedicated Training and Competence Supervisor to join our team. The individual will support the application of the Training and Competence (T&C) scheme, and the development of John Charcol Appointed Representative Firms (AR’s) and advisers to support the Company’s business objectives. The individual will be responsible for performing 1st line of defence activities for Advisers working under the John Charcol T&C Scheme. We are a growing business and onwards career opportunities will be available for driven employees.

Duties:
· Maintain and embed the T&C scheme, taking responsibility for ensuring that all aspects of the scheme are adhered to.

• Conduct meetings with AR firms/advisers to discuss performance and KPI’s, manage risks and drive better customer outcomes.
• Create, implement and manage development plans with AR firms/advisers to address performance issues, risks and development needs.
• Provide coaching and development to improve quality and improve customer outcomes.
• To facilitate and deliver induction training as required under the T&C scheme.
• Carry out any other duties related to the T&C of AR firm monitoring as may reasonably be required.
• Responding promptly to, and with appropriate diligence in line with company procedures, any complaint received.
• Adherence to all requirements as set out in the company’s Training & Development Scheme. Responsible for keeping yourself updated on company policies.
• To present a professional approach to a high standard of service quality and product knowledge, maintaining high standards of integrity, conduct and behaviour.
• To drive the business forward and respond positively to changes in business practise and objectives where it necessary from time-to-time.
• Consistently demonstrate good Conduct Risk behaviours by placing the customer’s best interest at the heart of everything you do and recommend improvements where possible. Contribute through actions and behaviour to ensure the culture of the whole company reflects this.
• Responsibility for adherence to compliant process within all sales.
• Implementation of company policy.

Qualifications:
Essential:

• Minimum of 2 years’ experience within a regulated or financial services environment.
• Minimum of 1 years’ experience of working in a T&C role.
• Knowledge of the regulatory environment in the UK, and in particular FCA regulation.
• Good IT skills in a range of relevant applications (Word, PowerPoint, Excel, Outlook).
• Strong interpersonal and relationship building skills.

Desirable:

• CeMAP or equivalent qualification.

Join us as a Senior Training and Competence Supervisor and contribute to the development of our workforce.

Job Types: Full-time, Permanent

Pay: £38-40k

Benefits:

• Additional leave
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Free parking
• Life insurance
• On-site parking
• Private medical insurance
• Referral programme
• Sick pay
• Work from home

Experience:

• Mortgage Training and Competency: 2 years (required)