Customer Services Administrator

Customer Services Administrator

  • Full Time
  • Farnham
  • Salary: £19k

Our client is a leading provider of accountancy services to the construction and logistics sector.

They are looking to recruit Customer Services Administrators to join their team on a contract basis up until October 2022.

You will be a central point of contact for all customers, providing outstanding support to the Tax Specialists in ensuring all client tax returns are completed and submitted to HMRC correctly and on time.

This role would suit someone who has well developed communication skills, excellent ability to organise and prioritise, in addition to strong IT skills. We’re looking for an individual who is self-motivated and eager to learn, with a determination to achieve targets and meet deadlines. Whilst experience within an administration/customer service role would be highly advantageous, full training will be provided and so this is not necessary.

Key duties for this role:

  • Communicate with clients by telephone, post and email in order to answer queries, chase information and provide status updates
  • Supporting the Tax Specialists with all administrative tasks
  • Book-keeping; recording transactions including sales, purchases, income, receipts and payments by our clients
  • Ensure that all databases are kept up-to-date with progressing work and client details
  • Ensure that all departmental records (paper and electronic) are kept in accordance with good practice and Data Protection standards
  • Follow and where possible improve departmental processes and Company service standards

Additional Information

At the moment they are primarily working remotely. There is the potential for this to continue in the long-term for this position, however there will be a need to attend the office. This is a contract to run through to the end of September, however there is the potential for this to be extended or made permanent.

Essential Skills

  • Experience of working within a high pace, and high-pressure environment, whilst maintaining an extremely high level of customer service.
  • Determination and motivation to achieve targets.
  • Resilient and pro-active with a flexible approach to work.
  • IT literate with working knowledge of Microsoft Word, Excel and Outlook.
  • Clear telephone manner and clear listening skills.

Desired Skills

  • Experience working with self-employed operatives would be an added benefit but by no means essential.

In return there is a great benefits package, along with a good basic salary.Please note we regret that due to the high volume of CVs received we cannot give individual feedback to candidates. If you are not contacted within 5 working days of submitting your CV please assume your application has been unsuccessful on this occasion.

Honeypot People Ltd, is a UK-based agency providing specialist solutions within the Professional Sector.

We operate an equal opportunities policy of treating all employees and job applicants equally regardless of race, colour, ethnic origin, nationality, national origin, religion or belief, gender, sexual orientation, gender reassignment, age, marital or civil partnership status or disability.

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